SHIPPING & RETURNS

SHIPPING POLICY

Our items are sold in AUD (Australia Dollars). 

Within Australia 

We Offer Flat Rate Shipping on all orders.

Standard Shipping within Australia       AUD 8

 

Local Pickups within Melbourne is available. Just select the local pickup option at checkout and please contact us to arrange a suitable time for the pick up.

International Shipping 

International delivery rates vary between regions. As a small start-up, we have done our best to offer a fair, subsidized shipping charge relative to your location.


Standard New Zealand Shipping  - starting from AUD 20

Standard US/Canada Shipping   - starting from AUD 30

Standard UK/Europe Shipping  - starting from    AUD 36

Other Regions - starting from  AUD 36

How long will the delivery take?

The coronavirus pandemic has disrupted many flight routes, and our couriers may be delayed in delivering your parcel -we are sorry. Please note that we cannot guarantee shipping times as we cannot predict service disruptions. For up-to-date information regarding international shipping please visit Australia Post.

Need to track your order?

Each customer will receive a tracking number for each order. For up-to-date tracking information please visit Australia Post. All orders will require a signature upon delivery. 

 

Duties and Taxes


For International orders, extra duties/tax fees may apply depending on the country of destination. These costs will be at the expense of the customer.  

Re-Shipping Fees

For parcels where delivery has been refused, parcels that have been returned to us because of an insufficient/incorrect address entered during the ordering process, or for parcels unclaimed from a post office or collection point will be charged a re-shipping fee which covers the full shipping, handling and any other charges incurred, in order to be re-shipped to you.

RETURN POLICY

 

Please be confident in your choice of purchase as we do not offer a change of heart returns/refunds. 

Our items are delivered carefully. All items are packed in bubble wrap and are ensured that there is no damage. If the item/s you've ordered arrives damaged, please contact us straight away. Please only return items after you have been in contact with us.

 

Damaged items must be reported within five days of your order being marked 'delivered' on tracking. After careful consideration, we will do our best to replace items originally ordered or if it's out of stock, the nearest possible alternative will be sent to you.  

Both Australian and international orders must be returned within 21 days from the date of your delivery. All returned products must be in original condition and must not be used or written in. 


Please email hello@fireandgold.shop and provide your order number and photos of the damaged item and our team will do the best they can to assess your situation. 

You are responsible for arranging to have item/s returned to us at your own cost.

We will be unable to offer an exchange on items that do not reach us.